Service Department

A professional approach to service

From the inception of Global Cutting Technologies, service has been our major focal point. Our reputation in the industry is outstanding.

With GCT offering the widest range of cutting equipment available in the UK, our priority is to fully support it by continually investing in personnel of the highest calibre, state of the art equipment and a comprehensive inventory of spare parts. But, beyond this, GCT has the capability to service and repair most other types and models of cutting machinery.
GCT also provides service for most types and sources of water jet cutting machines at very competitive hourly rates.

We know that customers expect good service and, perhaps, accept this as a ‘given’ but we would encourage anyone to think or ask if the following points are offered by any potential machine service provider.
We are proud to say that we cover all these points:

Knowledgeable, experienced, directly employed GCT engineers [not contractors]  
Engineers have proper, corporate workwear and properly equipped vans with tool storage. 
Installation and machinery moving teams are trained fork lift drivers.
We are certified banksmen [for supervision and direction of lifting equipment and vehicles]. 
Extensive machinery moving apparatus – regularly checked and certified. 
£250,000.00 of spare parts inventory. 
Comprehensive insurance cover to protect your machinery whilst in transit, during delivery and siting. 
Export shipment and overseas installation capability. 
An extensive archive of manuals, parts lists and drawings. 
Quality documentation including method statements and CE policy. 
Retention of technical files. 
Excellent, friendly telephone support. 
Industry leading organization and logistical support. 

Why not use this as a checklist? It is important.
Need A Machine Moving? Got A Breakdown? Need Spare Parts? Technical Support